Information

Practice POLICIES

Confidentiality and Data Protection

What are health records?

Your health records contain information about your healthcare. They are made by doctors, Orthodontists, nurses or other health professionals and can include:

  • Details about you, for example your date of birth, address, next of kin, gender, language, ethnicity, any disabilities you have
  • Hand-written clinical notes
  • Letters to and from other health professionals
  • Laboratory reports
  • imaging scans such as X-rays
  • Printouts from monitoring equipment
  • Photographs
  • Tape recordings of telephone conversations

Can I access my health records?

Yes. If you would like to see your health records you can ask the clinician who is treating you, or another member of staff. Alternatively, if you would like a copy of your health records please contact:

Claremont at Fortyfive
45 Foxley Lane
Purley
Surrey
CR8 3EH

Is there a charge?

You can get copies of any of your records which are held either on computer or in paper format; however, there will be a small administrative charge for this and you will be advised of the cost when you make your enquiry.

Under the Data Protection Act 1998, we are required to keep your health records safe and confidential. Every member of staff working for, or with the NHS, has a duty to keep any information that they come across completely confidential.

Apart from clinical and administrative staff involved with your treatment, we will only share information that other health care professionals involved in your care need to know about. These may include your GP, dentist, health visitor or community nurse. We will not share information if you ask us not to but we may wish to discuss with you how this might affect your care.

By law we may also sometimes have to provide the information to other agencies, for example when a formal court order has been issued or when we encounter infectious diseases which may be a risk to others.

Violence and aggression in the workplace

What is violence?

Violence and aggression at work is defined by the Health and Safety Executive as any incident in which an employee is abused, threatened or assaulted by a member of the public, colleague, service user or their family in circumstances arising out of the course of their employment. This may include; verbal abuse, threatening behaviour, serious or persistent harassment and physical assault. Violence and aggression will not be tolerated and reasonable appropriate actions will be taken to prevent such situations occurring.

Child Protection Policy

Claremont at Fortyfive has a duty of care to safeguard all children involved in Claremont at Fortyfive from harm. All children have a right to protection, and the needs of disabled children and others who may be particularly vulnerable must be taken into account. Claremont at Fortyfive will ensure the safety and protection of all children involved through adherence to the Child Protection guidelines.. A child is defined as a person under the age of 18 (The Children Act 1989).

Policy aims

The aim of the Child Protection Policy is to promote good practice:

  • providing children and young people with appropriate safety and protection whilst in the care of Claremont at Fortyfive

All personnel are encouraged to demonstrate exemplary behaviour in order to promote childrens welfare and reduce the likelihood of allegations being made.

If you would like further details about our practice policies and standards, please speak to our Practice Manager.

Phone Recording:

Patients should be aware that the Practice record telephone calls for the follow reasons

  • Provide evidence of a verbal transaction
  • Ensure that a business complies with regulatory procedures
  • To Assist with the continual development of out services and help exceed quality standards or targets are being achieved
  • Prevent or detect crime to investigate the unauthorised use of a telecom system
  • Secure the effective operation of the telecom system

Orthodontic Purley - Private orthodontic centre has practice policies regarding health records and data protection confidentially.